FAQ | Stoke Gas

Where are you located, and what are your opening hours?

We’re conveniently located at Thames Lubricants Site, Garner Street, Stoke-on-Trent ST4 7DE. Our operating hours are Mon-Sun: 8:00 AM – 6:00 PM.

What services does Stoke Gas provide?

We specialize in LPG (Liquefied Petroleum Gas) vehicle refills and supply Propane and Butane Gas Cylinders for domestic, commercial, and industrial use. Our services include cylinder sales, refills, and expert advice on gas solutions.

Do I need to book an appointment for a refill or purchase?

Walk-ins are welcome! For large orders or commercial requirements, we recommend contacting us in advance to ensure availability.

What sizes of propane and butane cylinders do you offer?

We currently stock a wide range of cylinders, including 13kg, 18kg FLT, 19kg, and 47kg options. Contact us for custom or bulk orders.

How do I know when my cylinder needs a refill?

Weighing: Use a scale to weigh the cylinder. Compare the weight to the tare weight (empty weight) marked on the cylinder. A full cylinder will weigh significantly more. Low Pressure: If you notice low pressure or reduced performance from appliances connected to the cylinder, it could be an indication that it's running low.

Can I refill my existing cylinder at your station?

Yes! We refill certified and undamaged cylinders from SafeFill and Gaslow brands.

Are your cylinders and refills safety-certified?

Absolutely. All cylinders undergo rigorous safety checks, and our team adheres to UK LPG industry standards for handling and storage.

What should I do if I smell gas or suspect a leak?

If you suspect a gas leak, especially from a cylinder, prioritize safety. Immediately open windows and doors to ventilate the area, and extinguish any naked flames. If safe to do so, turn off the gas supply at the emergency control valve. Then, evacuate the premises and call the Emergency services.

Can I open a trade account for my business?

Certainly! We offer flexible trade accounts with priority service, bulk pricing, and tailored delivery schedules. Email info@stokegas.com to apply.

Do you offer cylinder delivery?

Yes! Delivery is available for residential and commercial customers within 30 miles radius of ST4 7DE. Contact us to schedule a delivery or set up a regular refill plan.

How can I contact your team for assistance?

Reach us at: Phone: 01782 901193 Email: info@stokegas.com In-Person: Visit our station during operating hours.

What payment methods do you accept?

We accept cash, debit/credit cards, and BACS transfers. Trade account customers can also pay via invoice.

Your Safety and Satisfaction Matter!

At Stoke Gas, we’re committed to providing reliable, efficient, and safe LPG solutions. Have a question not covered here? Get in touch, we’re always happy to help!